BETHTELby BethNet
This page explains how to have your Bethtel app account, and the data held with it, permanently deleted. It applies to the Bethtel Android app provided by BethNet.
Send a deletion request to voip@bethnet.co.za, or phone BethNet Support on 082 637 2424. Include the username you use to sign in to the app so we can identify the account.
We action deletion requests within 30 days.
The account record is removed outright. Deactivating or suspending an account is not the same thing, and is not what this request does.
Your recent-calls list and your contacts are never uploaded to us — they stay on your device. Uninstalling the Bethtel app removes them. There is nothing for us to delete on our side.
Where we are legally required to, we may retain billing records relating to your BethNet telephone service. These are kept for accounting and regulatory purposes only, and are separate from your Bethtel app account.
Deleting your Bethtel app account stops you signing in to the app. If you also want to close your BethNet telephone service altogether, say so in your request and we will handle both together.
Contact BethNet on voip@bethnet.co.za or 082 637 2424. See also our Privacy Policy.